RPA stands to revolutionize business process automation. With this cutting edge technology, developed by our partners at RoboCorp, we can help your enterprise automate its mundane and rules-based business processes, thereby enabling your employees to devote more time to higher-value work.
Through process mining, we discover how your business processes work and then program software “robots” to perform those processes. After implementing RPA with RoboPro, many of the repeatable tasks that previously required humans in your company to perform them will instead be carried out by these “robots.”
The most obvious benefit of implementing RPA in your company is costs savings. With your team no longer burdened by the need to perform manual processes, you can either reduce labor costs or direct your team’s talent into higher-value areas that genuinely require a human touch, enabling your business to take a giant leap forward. But the benefits of RPA go beyond cost savings and freeing up human capital. Automation also reduces error, thereby improving quality and operational controls.
Robotic process automation (RPA) involves the use of "bots" which are actually software programs. These programs interact with traditional desktop programs, browsers, servers, etc... in the same way human office workers do. They can "view" the computer screen intelligently and wait for a task to be assigned. They then carry it out automatically with some degree of flexibility and intelligence. Of course, they will also perform the operation quickly and more reliably than their human counterparts.
Alternatively, there are server-side bots which can automate data entry, validation, and other tasks in a “headless” system depending on the application. Still another use of RPA bots is an assistive or attendant architecture. This is where they are called upon by the human worker only when needed to increase the person’s speed and automate standardized tasks, and otherwise sit idle on the person's desktop. This approach has the added benefit of easing reception of this disruptive technology.
These bots are used when an entire process or desktop station can be automated. They wait for a task or listen for an event similar to the way a human office worker would, and then carry it out without any need for human intervention. Unattended desktop bots require the highest degree of intelligence and flexibility, but can often offer the greatest benefits in terms of speed error reduction and potential cost savings. These bots are often considered the "holy grail" of robotic process automation as they can free up a human entirely to focus on less repetitive and more rewarding work.
You may be wondering: if the entire process of a desktop workstation can be automated, why not just design the system to circumvent this workstation with server-side code? There are several reasons RPA bots may be preferred to this approach, including legacy applications, deployment speed and flexibility. Find more details about this reasoning in the section "Bot or Program."
These bots reside in the employee's desktop and are designed to work alongside the employee to improve their workflow and reduce errors. They are more intelligent than unattended server-side bots but require far less training and calibration than unattended desktop ones.
They can take the form of a taskbar icon or even a 3D virtual assistant, ready to be called upon when the employee is prepared to perform a standardized task. They can be thought of as a powerful tool in the worker's toolbox to be used as the worker is instructed, or as the worker sees fit (perhaps in new and innovative ways that their boss overlooked). One of the largest challenges to RPA implementation is resistance from office workers fearing job loss. This type of bot helps to eliminate that problem, offering them as a collaborative effort which can increase their productivity and save them from boring, repetitive tasks.
Unattended Server Bots
Server bots represent the simplest category of RPA tools. They are suited to very simple, standardized and repetitive tasks which don't require a desktop system for legacy software or other reasons. They differ from simple server applications in their degree of flexibility and intelligence. Generally, they will interface through application API, command interface, or other backend means.
They are able to offer a high degree of integration with machine-learning and AI tools, mining and presenting an organization's data alongside their primary tasks. An example of an unattended server bot's task may be to pull a series of sales database entries, compare them with machine-learning models for error checking, and compile the results for review by a quality control professional.